How to Enroll/New Enrollment Information
 New Enrollment Information!
You may have gotten a letter from PA Enrollment Services about new health plan choices. You may have seen that Keystone Mercy is only open to current members at this time. Keystone Mercy and the Department of Public Welfare have agreed to stop adding Medical Assistance recipients to Keystone Mercy at this time. Keystone Mercy will be taking new members in the future.
Current Keystone Mercy Members:
What do you need to do as a current Keystone Mercy Member?
- Nothing. If you or your family wants to stay with Keystone Mercy, you do not need to do anything to stay with us. We are here for you.
- If you are pregnant and on Keystone Mercy when your baby is born, your baby will automatically be on Keystone Mercy too.
What happens if I pick another health plan?
- If you choose to change to another health plan, you will not be able to change back to Keystone Mercy at this time.
Can I enroll into Keystone Mercy if I come back onto Medical Assistance?
- If you were on Keystone Mercy Health Plan and lost Medical Assistance eligibility, but come back on Medical Assistance within 6 months, you will automatically go back on Keystone Mercy Health Plan.
For questions, please call:
- Keystone Mercy Member Services at 1-800-521-6860, or
- PA Enrollment Services at 1-800-440-3989
The Department of Public Welfare has contracted with a separate company to enroll members in the HealthChoices program. HealthChoices Enrollment Specialists help people who are enrolled in the Medical Assistance program to choose a health plan. You can talk to an Enrollment Specialist by calling 1-800-440-3989. (TTY users call 1-800-618-4225). You can also enroll by logging onto www.enrollnow.net.
The Enrollment Specialists can help you with enrolling new family members or answering questions about your choices of health plans. They can also help if you decide to change health plans. The Enrollment Specialist has information about Keystone Mercy Health Plan and can answer your questions. |
