Information for You

Here you will find information about your health care as a Keystone Mercy Member.  Please click on the following links to learn more:

• Benefit Limits and Services Not Covered

• Complaints, Grievances and Fair Hearings

• Co-Payment Schedule (PDF)

• For Women

• Fraud and Abuse

• Getting Care from Specialists

• Getting Care When You Are Away From Home

• How to Get Care in an Emergency

• If You Get a Bill or Statement

• Information in Other Languages/Formats

• It Pays to Stay Healthy

• Member Rights and Responsibilities

• PCP Referrals

• Prior Authorizations

• Questions About Your Medicines

• Self-Referrals

• Special Needs Unit

• Summary Notice of Privacy Practices

• We Pay Attention to Your Care

• Your Culture, Your Health, and YOU

• Your Doctor/Primary Care Practitioner (PCP)

• Your ID Card